Pre-Sales Network Engineer

Main Job Responsibilities

• Analyze and solve internal and external pre sales & post sales support cases.
• Effectively communicate with other organizations to resolve open cases and problems. Track all issues and escalate when necessary
• Create and maintain a knowledge database containing all reported problems and solutions.
• Create training materials to educate the field teams and customers if necessary.
• Assist field personnel with resolution of equipment issues.
• Reproduce customer issues to assist engineering with the resolution of problems.
• Maintain on-line forums for end-users.
• Stage systems for customers and perform demonstrations.
• Perform high level network design based on customer requirements.
• Assist customers over the phone, email, or at customer site helping resolve equipment issues.
• Work in team with sales representatives to finalize network equipment sales.

Qualifications

• EDUCATION: BS/BSE in Electrical/Electronics/System Engineering, Computer Science or other applied technical discipline
• EXPERIENCE: Minimum of 5 years’ working experience in the networking and 802.11 industries in a pre-sales/post-sales/network design support position.
• Candidate must possess:
  • A strong aptitude for investigation, analysis and problem solving
  • Strong verbal and written communications skills
  • An in-depth knowledge of installation, maintenance, and troubleshooting of data products at enterprise levels and equipment of varying complexity, microwave link calculation
• Strong theoretical and practical knowledge of the following:
  • Wireless LAN/WAN and wired LAN/WAN technologies and test equipment
  • Windows/Linux systems installation and debugging

Detailed Responsibilities

• Support sales staff and sales management to meet quota goals
• Respond to technical issues by coordinating and overseeing resolution of problems
• Provide Pre- and Post-Sales support by responding to RFPs and delivering technical presentations, demonstrations, training, and other sales support activities to generate, amplify, and successfully capture customer interest
• Prepare high quality, accurate, and timely responses to communications received from customers in the field
• Call on customers in order to answer questions, obtain forecasts, ensure customer satisfaction, and increase market share
• Obtain technical expertise for all products supported
• Develop engineering system plans and diagrams, and troubleshoot as necessary
• Work primarily in structured assignments under direction of sales management
• Prepare and deliver presentations to existing customers to provide technical training and to generate interest in new products
• Provide post-sales support including installed application installations and product introductions, product migration support, field training, documentation and upgrades, and distribution of technical materials and software
• Responsible for quality reporting and documentation on engineering methods and procedures, product customization, product functionality and feature development opportunities, and installed application utilization
• Sales ability, effective written/oral communication, ability to develop business relationships, strong presentation skills with strong PC literacy including MS Word, Excel, and PowerPoint, drafting applications AutoCAD, or similar
• Familiarity with business metrics such as marginal return, ROI, P/L, etc.

How to Apply

If you would like to apply for this position, please forward your cover letter and resume to jobs@winncom.com or use the application form below. We will contact you if we feel your qualifications meet our needs and we would like to set up an interview.

Thanks for your interest!

Application Form

About Winncom

Winncom Technologies is the premier value-added distributor of wireless communications products, site infrastructure components, networking accessories, and security and surveillance equipment. Named Top N. American Distributor for Year Over Year Growth in 2012 and Best Partner in N. America in 2013 by two of the industry’s most reputable manufacturers, Winncom Technologies continues to prove itself as a rapidly expanding global company supplying VARs (Value-Added Resellers), integrators, and consultants with wireless communications products and expertly engineered network solutions for a wide variety of markets and applications. The company offers one of the industry’s most notable product portfolios along with our scalable solutions, world-class customer service, and outstanding support. Founded in 1996 and headquartered in Solon, Ohio, Winncom has expanded to nine regional locations and today serves over 8,000 customers worldwide. Join our team today!